Mark Telford talks to Rob Brown at the BD Academy
“You need to be able to communicate on an authentic and empathetic level with your clients…”
Tune in to Mark in conversation with Rob Brown as he discusses the opportunities for young accountants, the personal chemistry you need to develop to provide genuine support and how to achieve your personal goals – as you help them achieve their’s. This is about accountants taking the approach that means really listening to and understanding your clients’ toughest issues and creating a personal solution based on their specific issues. Gradually understanding your client over time and learning about them is how you become a valuable coach – there is no ‘painting-by-number’ out-of-the-box short-cut to becoming a great accountant. In this podcast, you’ll also discover that using the right technology in the right way is the key to generating the time you’ll need to devote to client satisfaction.